Privacy Policy

Introduction

Mezan Technologies Co. LLC, referred to hereinafter as “Mezan", "we", "our", or "us”, this reference also includes all our subsidiaries, products, and services.

This policy is used to protect any personal data you provide us whether directly or indirectly by using our services. This notice applies to personally identifiable information that can be used to identify you personally or a business you represent. In the cases where data cannot be used to identify you personally, such as in the case of aggregated data or other means, this notice does not apply.

We may need to change this policy from time to time as business or legal requirements change over time. We will notify you of changes to this Privacy Policy at least 14 days before the effective date of the changes, usually via a message to the primary email you use to access the service. By using the service past the effective date of the modified policy, you agree to the modified version of this policy.

How We Collect Your Data

When you use our products or services we collect personal data. The data collection usually happens in one of the following ways:

Information you provide to us directly: When using our website, services, or products you maybe asked to provide some personal data directly.

Information we automatically collect: We may automatically collect information about you when you visit our website, the information includes your IP address, the type of device you visited the website from, the pages you navigated to, and links you clicked. This information helps us in improving our services and products.

In addition, the Service may include third-party advertising, links to third-party websites, and other content from third-party businesses. These third parties may use cookies, pixels and web beacons to track the actions of users online over time and across different websites or platforms in order to deliver targeted digital advertisements to an individual user. We do not have access to (or control over) the cookies, pixels or web beacons that third-party websites or partners may use. We are not responsible for the privacy practices or the content of these third-party websites. You are encouraged to review the privacy policies of the different websites that you visit.

Where we collect personal data, we’ll only process it for one of the following reasons:

To make personalized & tailored contracts with you where we have sincere interests to protect your information, rights, and agreements in accordance with our legal obligations.

We may be unable to provide all of our services or provide access to some functions and features of our services if we do not collect your personal information.

How we use your data

We use your personal information primarily provide the services you are signed up for, and manage our relationships with you. Your personal information may also be used for other purposes. This includes the following:

To communicate with you, for one of the following reasons:

To deliver you the information you've requested (such as training or educational resources) or the information we have to send you.
Operational communication such as changing our website and services, updating security, or assisting you in using our website and services.
Marketing communications according to marketing preferences (for Mezan or other products or services that you may be interested in)
Ask for feedback (either directly or via third-party contractors).

To provide support: This may include helping you resolve technical support issues or other issues related to the product or service by email, in-app support, or other means.

For protection: To detect and prevent fraudulent or malicious activity and to ensure that everyone is using our website and services fairly and in accordance with our Terms of Service.

There will be times were we may need to share your personal data to third parties such as the following:

Third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to you.
regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations in the jurisdiction which Mezan operates (the Kingdom of Saudi Arabia), or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure.
other people where we have your consent.

International Data Transfers

With most of our technology infrastructure located primarily outside of the Kingdom of Saudi Arabia, we have to note that your data may be transferred, stored, or processed in countries other than Saudi Arabia, or your country of Residence. However, we utilize end-to-end encryption of data while in transmission using industry best practices.

Security & Realiability

We provide industry best practices in physical, electronic, and procedural safeguards to protect information we process and maintain. Furthermore, we take reasonable measures to limit access to this information to authorised employees and contractors hired by Mezan on a need to know basis, to fulfill the services we commit to as best we can. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, there is no absolute guarantee we can prevent all potential security breaches. As a result, we cannot guarantee or warrant the security of any information you transmit on or through the Service and you do so at your own risk.

In case you notice any phishing or other scams targeting our community, please contact us via the official support email support@mezan.sa, and we'll do our best to address the risks.

Data Ownership

Any data your store with us is owned by you, you can request a copy of your data and request that we delete your data at any point when you wish to stop using the service. We will do our best to comply with your requests in a reasonable timeframe.

We will continue to provide safe storage for your data with Mezan for as long as you are an active paying customer at Mezan, however, keep in mind that we may routinely clear archived data from our systems if you stop using our services for an extended period of time.

If you have any concerns or inquiries on our handling of your data, please feel free to contact us via support@mezan.sa, the official support email address.